Privacy Policy

This policy covers karynemerson.com, the website of Karyn Emerson, a REALTOR® with Jill & Co. Realty Group, powered by The Real Brokerage, licensed in New Hampshire and Massachusetts. It describes exactly what the site collects, why, which outside services handle it, and the choices you have. It applies to every visitor, in New Hampshire, Massachusetts, or anywhere else.

What the site collects, form by form

Contact form: your name, email, phone number and message (one of the two is enough), what brings you here (selling, buying, relocating, or exploring), and whether you checked the optional text-message box.
Home-buying quiz: your answers are scored right in your browser and stay there. Only if you choose "Email me my results" does the site send your first name, email, optional phone, your result, the answer pattern behind it (which result each answer pointed to), and your text-message choice.
Booking calendar: the scheduler on the booking and quiz pages is run by Calendly. What you enter there (name, email, any notes, and the time you pick) goes to Calendly and to Karyn. On the quiz page, the site also hands Calendly your quiz result, plus the name and email you typed into the results form if you used it, so they arrive with your booking.
Trusted-vendor (partner) form: your business name, your name, business email, phone, trade, the towns you serve, an optional website or social link and message, and your text-message choice.
Technical data: when any page loads, the hosting provider receives your IP address, browser type, and the page requested, as every website host does. When you submit a form, the site holds your IP address in server memory for about ten minutes to block spam floods.

What the site does not use

No analytics or visitor-tracking tools.
No advertising pixels, retargeting tags, or tag managers.
No cookies set by karynemerson.com itself, and nothing saved in your browser's storage.
The one exception is the embedded calendar and maps, described below. Those frames come from Calendly and Google, and those companies may set their own cookies.

How your information is used

To reply to your inquiry and send the confirmation or quiz result you asked for.
To prepare for and hold the consultation you book.
To consider a business for the trusted-vendor list and follow up with it.
To keep the forms working and protected from spam and abuse.

Who helps process it

Resend (email delivery): every form submission reaches Karyn as an email sent through Resend, and Resend also sends your confirmation or quiz result. For the quiz, the email to Karyn includes your answer history.
Vercel (website hosting): hosts the site, runs the form handlers, and keeps standard request logs for security and operations.
Calendly (scheduling): runs the booking calendar inside an embedded frame and handles your booking under its own privacy policy. Calendly may set cookies when the calendar loads.
Google Maps (embedded maps): the map on the contact page and on every neighborhood page is a Google Maps frame. When it loads, Google receives your IP address and may set cookies under its own privacy policy.
Karyn's business email inbox and her brokerage, Jill & Co. Realty Group, where lead emails are read and kept. During a transaction, details go to the parties you choose to work with (title companies, lenders, inspectors), with your knowledge.

Selling, sharing, and Global Privacy Control

Karyn does not sell personal information, and does not share it for cross-context behavioral advertising. If your browser sends a Global Privacy Control (GPC) signal, the site honors it as a request to opt out of sale and sharing. Since nothing is sold or shared to begin with, there is nothing further to switch off, and the site works the same for you either way.

Text messages and email

Every form with a phone field offers one optional box to receive texts from Karyn Emerson, REALTOR® with Jill & Co. Realty Group about your inquiry. It starts unchecked and is never required to get an answer; without it, Karyn replies by email or a phone call. If you check it: message frequency varies, msg & data rates may apply, reply STOP to opt out at any time, and reply HELP for help. Your number and text consent are never sold or shared with anyone for their own marketing. To stop email, reply to any message and ask to be removed.

How long information is kept

Lead and quiz emails stay in Karyn's business mailbox for as long as they are useful to your working relationship, and no longer than three years after your last contact, unless you ask for deletion sooner. Records tied to a real estate transaction are kept as long as New Hampshire and Massachusetts licensing rules and federal tax rules require. Resend and Vercel keep their own delivery and request logs for limited periods under their policies. The spam-protection IP record clears itself after about ten minutes.

Your choices and rights

You can ask to see the information Karyn holds about you, correct it, delete it, or stop texts or emails. These rights are offered to everyone, whether or not a state privacy law requires them. Email karyn@jillandco.com and expect a reply within 45 days, usually much sooner. If a record must be kept by law, such as closing paperwork on a completed sale, Karyn will tell you what stays and why.

Children

This site is meant for adults buying or selling homes. It is not directed to children under 16, and it does not knowingly collect their information.

Security

Every page and form is served over an encrypted HTTPS connection. Access to lead emails is limited to Karyn and the services listed above.

Privacy contact

Privacy questions and requests go to Karyn directly: email karyn@jillandco.com or call (603) 365-8478.

Changes to this policy

When the site's tools or the law change, this page changes with them, and the date at the top moves forward.